EDITED AGAIN TO ADD: I am changing this to a 5 star review due to the follow up from McCluskey, started below. They owned this mistake and have followed up with me and the buyer. They were careful to check and be absolutely sure there were no financial implications. Turns out it was just a mixup of contact information on some paperwork. McCluskey Chevrolet stepped up, corrected the mistake and made sure that me and the buyer were taken care of. I really appreciate their diligent follow up. GREAT customer service after the fact to fix this error.EDITED TO ADD: I appreciate the dealership reaching out via this review and working to resolve the issue. Will update the review and/or delete it as soon as all is resolved. The response has been very professional and helpful.ORIGINAL REVIEW: I did not purchase a car from you, but on Saturday night, September 26, 2020 I started receiving texts and emails asking me to set up my OnStar account and congratulating me on the purchase of my 2020 Impala. To be clear, again, I did NOT buy a car from you and I live in North Carolina.I have opened a fraud/theft identity case with OnStar that is still under investigation. I also called your dealership on Monday, September 28 once I received this survey request and knew who to call. I talked to the salesperson that sold this car on September 26, and he verified that my email and my phone number were associated with the account, but assured me that nothing else matched up and no loan information was in my name. He also allegedly removed my contact information from the account and was going to reach out to the actual owner to straighten it out.However, all week long I have received notifications about theft alarms from OnStar and yesterday I received a text message and an email from Capital One Auto Finance about setting up online access to my new auto loan. Because of all this going on this week, I have signed up for an Identity Theft Monitoring service that is now costing me a monthly fee and I am checking my credit daily to make sure I have not been defrauded.This is unacceptable and needs to be fixed NOW. Best I can tell so far, no one opened a loan in my name, but you sold a car to someone with the same last name as me and then used all my contact information for the paperwork, so even if everything else is legit, she cannot set up any of her accounts because all of the information is going to a stranger who lives states away. I know have her VIN number, the date she bought the car, the make and model, the OnStar account number, etc.I have tried calling your dealership and also resolving this through an OnStar investigation. If I don't get some sort of information back that this is completely resolved by October 9, I'll seek legal representation if I have to.
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