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Over 10,000 Customer Reviews
Service is great. Dealership is very clean and hospitable. Colin is a great salesman
Bj was great. He helped me tremendously. Very courteous, knowledgeable and kind.
Our salesman, Brad Pope - did an excellent job providing information and he was so willing to show us any vehicle we may want to see as well as suggesting ones he thought we may be interested in. He had the vehicle we ended up buying brought to the dealership - it was perfect! He listened to what we wanted and truly delivered not only the vehicle but a great experience. Brad is truly an asset to Mccluskey Chevrolet!
Will was awesome! Very understanding of my situation and worked very hard to get me a great deal.
18 year old Suburban purchased new in 2002. It's in pretty good shape (only 110k miles) in general however,...things do wear out unfortunately. Fixed one problem last week only to reveal a more serious and expensive one. Being repaired now. Dealer provided a free loaner and discounted price on the repairs...wasn't obligated to do either. Been dealing with the dealers at this same location thru three different owners since the late '80s. McCluskey is the best of the three by a mile. Very customer oriented dealership.
It was honestly the best experience! I dealt with Lauren, she is just great! It was quick, she was able to put me in a vehicle that I wanted, and even delivered it to me. The only dealership I will ever work with again.
Fast, clean waiting area, good communication
Staff was nice, quick and professional. Highly recommend coming here for your next vehicle and services afterwards.
Wonderful, fast and efficient sales service.
We found our vehicle online. We contacted the dealership and our new car was delivered to our door 24 hours later! Couldn’t be happier.
They were able to find me in on short notice and also fixed a recall while it was in.
Alberto was great.... but do plan to be here for awhile, we were there for many hours, next place though and again Alberto was a great salesperson.
Dontae was Incredible!!! He’s humble kind & Amazing at his job! It took 30 minutes to get approved UNDER our budget. Everyone was kind it was a wonderful experience in every way. He’s earned our business for life!
Awesome service! Great job working with us to find what we needed! Also, it is an incredible facility.
This visit was very timely and service was completed very quickly even though the service included a 40,000 mile service extras. Was a bit surprised that I didn't have to wait a long time. The tech that washed and cleaned my car did an outstanding job on the inside of my car and should be acknowledged for his superior attention to detail.
Wonderful experience! Great team of sale people. I will be back for my next vehicle.
Xander got me in a new chevrolet malibu at a great affordable rate delivered the car to my work during my lunch hour brought the paperwork with them to finalize making everything very convenient and easy for me. They were very professional. Thank you to the dealership and gm for making this possible and getting me in a vehicle I am very impressed and happy with! I look forward to continuing to do business with you guys! Was definitely the best experience I have had with a dealership.
EDITED AGAIN TO ADD: I am changing this to a 5 star review due to the follow up from McCluskey, started below. They owned this mistake and have followed up with me and the buyer. They were careful to check and be absolutely sure there were no financial implications. Turns out it was just a mixup of contact information on some paperwork. McCluskey Chevrolet stepped up, corrected the mistake and made sure that me and the buyer were taken care of. I really appreciate their diligent follow up. GREAT customer service after the fact to fix this error.EDITED TO ADD: I appreciate the dealership reaching out via this review and working to resolve the issue. Will update the review and/or delete it as soon as all is resolved. The response has been very professional and helpful.ORIGINAL REVIEW: I did not purchase a car from you, but on Saturday night, September 26, 2020 I started receiving texts and emails asking me to set up my OnStar account and congratulating me on the purchase of my 2020 Impala. To be clear, again, I did NOT buy a car from you and I live in North Carolina.I have opened a fraud/theft identity case with OnStar that is still under investigation. I also called your dealership on Monday, September 28 once I received this survey request and knew who to call. I talked to the salesperson that sold this car on September 26, and he verified that my email and my phone number were associated with the account, but assured me that nothing else matched up and no loan information was in my name. He also allegedly removed my contact information from the account and was going to reach out to the actual owner to straighten it out.However, all week long I have received notifications about theft alarms from OnStar and yesterday I received a text message and an email from Capital One Auto Finance about setting up online access to my new auto loan. Because of all this going on this week, I have signed up for an Identity Theft Monitoring service that is now costing me a monthly fee and I am checking my credit daily to make sure I have not been defrauded.This is unacceptable and needs to be fixed NOW. Best I can tell so far, no one opened a loan in my name, but you sold a car to someone with the same last name as me and then used all my contact information for the paperwork, so even if everything else is legit, she cannot set up any of her accounts because all of the information is going to a stranger who lives states away. I know have her VIN number, the date she bought the car, the make and model, the OnStar account number, etc.I have tried calling your dealership and also resolving this through an OnStar investigation. If I don't get some sort of information back that this is completely resolved by October 9, I'll seek legal representation if I have to.
I had a great experience dealing with Jake. When I picked my Truck up Lisa Steinker was VERY helpful and made the whole experience great.
J.C. and Antwain were so accommodating and helpful. I have never been treated in such a positive way in my adult life from a car dealership. I will return to McCluskey over and over!
The cashier, male with excessive rings, was very rude and unfriendly.
Andy O'Leary at the Kings Automall location made my experience with you all amazing from the time i walk in to the time i left even did a follow up on how i was enjoying my brand new Trax he didn't rush me he inform on everything i need to know plus!! Thank you so much Andy for making a gal feel real confident about her purchase
I like all the services you get with the oil change. I do like the car wash a lot!
Very pleasant experience. Great customer interaction, prompt, professional and "to the point".
Great service and friendly staff!
Welcome to McCluskey Chevrolet
McCluskey Chevrolet was the #1 volume new car dealer in the world for Chevrolet Motor Division in 2019 and 2020. Team McCluskey is proud to serve guests in all 50 states with their Nationwide Sales Program – paying the one-way airfare to fly guests into Greater Cincinnati International Airport where a VIP Shuttle whisks our guest out to the world-class McCluskey Chevrolet Dealership in the Kings Automall. Team McCluskey also specializes in providing Free Home Delivery Celebrations as an integral part of their World’s Best Car Buying Experience!
Shopping for your next dream vehicle has officially become a fun and enjoyable event at McCluskey Chevrolet. By utilizing both United States Patents that McCluskey Chevrolet has developed and perfected over the past 14 years – we are able to perform nationwide searches every 60 seconds, 24 hours a day. With these patented processes McCluskey is fortunate to always be finding and buying the best-used vehicles at the best wholesale prices. McCluskey uses these processes to source all makes and all models…both import and domestic. Finally, for your complete peace-of-mind, our used vehicles come with a Carfax Guaranteed Clean Vehicle History and a fully insured lifetime warranty…free of charge!
Visit mccluskey.com 24/7 where you can easily shop and buy from the convenience of your smartphone, experience our guaranteed quick and easy credit approval, and then sit back, relax, and let Team McCluskey deliver your next vehicle right to the front door of your home or office.
Now the real fun begins as you then experience our World’s Best Service Experience! To keep up with demand for our world-class technicians and guaranteed lowest prices in service, in 2009 we expanded to a full second shift / 7-day work schedule that is open until 3:00 in the morning!
Experience first-hand why we are #1 in the world in new car sales for Chevrolet Motor Division.
McCluskey Chevrolet in the Kings Automall
9673 Kings Automall Rd Cincinnati, OH 45249
Nationwide Toll Free: 855-McCluskey (855-622-5875)
Open Today! Sales: 9am-9pm
McCluskey Chevrolet Used Car Superstore
435 E. Galbraith Rd Cincinnati, OH 45251
Nationwide Toll Free: 855-McCluskey (855-622-5875)