This dealership should be shut down. I guess they specialize in bait / switch scam deals because I was told IN WRITING that I could come out and take the car I was interested in for a 48 hour test drive. I was told the car would be retrieved from another lot and be ready to drive. I took a $35 Uber ride to get there, the sales guy swooped me away immediately "to talk finance" to which I replied I wasn't ready to buy, I was here for a test drive. I was told I MUST apply for financing first. I really wanted to drive this car, so I reluctantly filled out the credit app. The numbers they came back with were laughable. I do have challenged credit, which I was very upfront about. But these "deals" were all HUGE amounts down, the highest interest rates out there, and I found out later they were running my credit on deals I did not authorize - the next week I got a letter about my "finance application for a 2025 Chevrolet Trax." Funny, I told them I strictly in the budget range of $10,000 - 12,000. At the end, they finally admitted the car I wanted to test drive was NOT retrieved from another site and was not available. The entire trip and two hours were a complete waste of time. The only positive I can say is that the salesman, who is apparently a family member of the owner, did drive me home. What a bust.

Service department sucks. Very poor communication. I will would not recommend anyone to use the service department. My transmission went out on my 2018 Tahoe. My car was towed on 1/19/2025. I got it back on 3/24/2025. I had to call and text my advisor multiple times with little to no answer. I left messages for the service manager. Crickets. When the truck was ready l got a text with no call. I finally went to pick up my vehicle not knowing what my bill was going to be because my advisor never called me back. Tracy in service with another person did help me out. This was a very poor experience. I had not had the vehicle a year and feel l inherited someone else's problems.

Excellent service in the amount of time. Love video of work being done. Great work.

If I could 0 I would . Had the car not even a year and already have major issues that apparently they won’t fix bc I got my oil changes done at grismer and not through them! So unless you want to be sold a lemon stay far away! Also they gave 0 communication!! Had my car for two days just to tell me the warranty company won’t cover the cost even tho they should considering I’ve had it less than a year and kept up on all maintenance! Alberto is no help ! Also the front desk lady needs an attitude adjustment or change her line of work bc that’s not how to handle customer service! Again I’d stay far away from this company!!! I never write reviews so please take it from me and save yourself the headache! If I were you I’d go to Joesph airport Toyota , they do great business!

The lack of communication was unacceptable. A simple update on the status of my vehicle would have made a huge difference, but instead, I was left completely in the dark. It’s incredibly frustrating when a company can do good work but fails miserably in keeping customers informed. This entire process has been disappointing, and I sincerely hope you take customer communication more seriously

Andy O'Leary was a pleasure to work with. He was patient and kind. We ended up with the car we needed and wanted. Thank you.

From start to finish “Pop” provided me with nothing but exceptional customer service! He was able to find a car that fit our families needs perfectly & truly exceeded our expectations for what we were looking for!!! We signed our contract and my car was delivered to me by early afternoon the next day. Free of charge!! The delivery driver was professional, punctual, and celebrated with me! Our whole process was done online/remotely! We went in looking for a used vehicle, with less miles than what we currently had! We signed for a brand new 2025 Chevy Trax Activ, fully loaded for less than the used vehicle we were looking at with 80,000 miles on it!! I am in love with my new car & get nothing but compliments!! I would recommend Pop to anyone and already have! He will work tirelessly for you & make sure that your family leaves in the vehicle that works best for you!! Beyond grateful 🖤

Bought a brand new truck about 4 months ago. At the 8k mile mark the transmission goes out. I’m a month out from my truck even being looked at because GM Roadside wouldn’t tow to this location. No rentals available for a week after buying a brand new vehicle? What good is a bumper to bumper warranty if I’m still left stranded?

Excellent service. Patrick Szabo is top notch. We bought a Trax for my daughter after my other daughter bought a Malibu.

Friendly people, but not very ‘expert’. Missed an oil change interval during COVID because they were booked and they told me “no problem - you were within the grace period”. Now warranty coverage was denied on a repair and no way to fix it but buy another car.

For a week, I have been trying to get a hold of a manager who has been a deciding factor in some issues. I have reached out to multiple associates for assistance with no answer. I have been patient and respectful, but my tolerance is beginning to run out. I have been dealing with this company since the second week of December. This is in regards to the online cars department. I’ve been called to call the main number and when I do, I am told only one person can help me and that’s the person who has been dodging me for a week Mr. Todd Patrick. I purchased a Suburban from this dealership remotely and was assured by the sales agent—via text—that the vehicle had no cosmetic or functional issues. When it arrived, it was in far worse condition than promised. There were scratches down to the metal, the front passenger-side bumper and fender were hanging out, and the rear windshield wiper was broken. The rearview camera and parking sensors didn’t work properly, the radio screen often wouldn’t turn on, and the ceiling had stains from front to back. All four rims were chipped and scraped, and the front right passenger tire had a huge chunk of rubber missing, requiring me to constantly add air. None of this was disclosed on the website or mentioned by the sales agent, despite my specific questions about the condition. A district manager, I believe, called me to discuss my concerns and assured me that the same agent would reach out and try to make things right. Against my better judgment, I worked with her again. She sent me a second vehicle, an Expedition, after inspecting it and sending pictures. I asked the same question about its condition, and she told me the only issue she saw was scratches on the passenger-side door, which I was fine with. When the Expedition arrived, it was in worse condition than the Suburban. The front bumper was bouncing up and down and squeaked. The passenger-side running board was cosmetically broken, the gas tank door was misaligned and detaching, and the rims had more chips. The felt underlayment in the passenger-side wheel wells was loose or detached, with broken screw holes and missing screws. Inside, there were engraved scratches on the dashboard, chips in the radio trim, and scrapes on the passenger-side mirror. None of these issues were included in the pictures sent by the agent. However, upon close inspection of one photo, you can faintly see the defect in the running board if you zoom in. Once again, the sales agent misled me. I understand that a used vehicle will not be in perfect condition and that there will be some bumps and bruises, so to speak. However, the sales agent needs to be honest and upfront about these issues, especially when selling to someone purchasing remotely. It’s unreasonable to expect someone buying a car sight unseen to “just deal with it.” I sent videos and pictures of these issues for both vehicles, and no one took responsibility. I was told the problems were cosmetic and couldn’t be fixed. If I had known about these issues upfront, I would have negotiated the price or simply said no. Given the nature of the call with the agent regarding the Expedition and her assurances, I gifted my vehicle. Now, I am stuck with no vehicle at all. Buying a vehicle sight unseen requires trust, and this dealership has shown they are not trustworthy. Proceed with caution, especially for remote purchases.

Gina Esposito is awesome this is my second vehicle I purchased with her. She made sure that I was accommodated with everything that I needed. I really appreciate her. She is a great worker and a great dealer. She gonna make sure you get the perfect deal my type of girl. Thank you.!I appreciate working with you guys and everything that you do!

I worked with him over the phone and by email for a couple days found the truck I wanted went down they made the experience very good they gave me a good deal on my truck and the new truck

This dealership is very shady in their business practices. Bought a vehicle and was told that the tires were in great shape. Had the vehicle delivered to me and once got the vehicle found that the tires were not in good shape at all. Had to go out and get new tires to make sure I could be safe on the road. Reached out to the dealership and was told 3 weeks ago that they would cover half the tires, which I was ok with. Was told today that they changed there mind and will no longer cover half of the tires. This is shady business practices. I would never recommend my worst enemy to do business with them. Awful experience!

Big shout out to Savanah Large for getting my Truck fixed and keeping me posted, What great customer service this Company has.