Calibration can be affected by the use and care of the torque wrench. Torque wrenches are precision instruments and should be stored in a safe place, such as in their original case in a location that is not subject to extreme temperatures or high humidity. Clicker wrenches should always be turned down to the lowest…
The Chevy Camaro is one of the most iconic American muscle cars around, and can usually be found at Chevy dealers. Introduced for the 1967 model year and still in production today, it offers an incredible blend of performance and style. However, for today we thought that we would take a different route and instead…
I always wonder when I see an advertisement for really cheap oil change what are you really getting. I know the purpose of the lost leader sale approach, but what if you only want an oil change? Most vehicles get the oil changed 2-3 times per year. Do we really want to look for the…
One of the questions we are asked in the service lane is should I use synthetic oil or conventional. The truth is unless your vehicle requires synthetic you are fine with conventional oil. Contaminates in the oil is what causes wear. Regardless of what type of oil you use the same amount of dirt will…
Approximately 18% of American drivers are unable to meet the basic requirements to pass a drivers license, according to results released by GMAC Insurance. The 2011 GMAC Insurance National Drivers Test results revealed that 36.9 million American drivers would not pass a written drivers test if they took it today. The results highlight the importance…
Here we go again. As I stated in my blog last month about customer service, we are implementing a brand new state of the art CRM. Customer relationship management is a huge piece of our business. We are focusing on more communication between our company and our guests. Keith McCluskey has a large investment in…
In my last blog I wrote the importance of using a Torque Wrench to properly tighten the wheel nuts. It is also important to have the torque wrench calibrated to ensure their accuracy. How often it should be calibrated depends on its use. According to the American Society of Mechanical Engineers standard, a torque wrench…
McCluskey Chevrolet is one of the highest volume dealerships in the state of Ohio and has one of the best reputations in the car business because of our attention to detail. We believe the reason for this is that the focus for the last 3 years has been on customer satisfaction. We have more meetings…
We know it is hot outside which makes it miserable in the service and body shops around the country. Removing those heavy shoes, clothing and all the things touching the skin seems like a good idea, but DON’T forget your safety! Inappropriate shoes and clothing are always a safety hazard. That eye protective equipment, gloves…
A first hand account of how OnStar will blow your mind! GM has been installing OnStar in their vehicles since 1995. In 1995 only a very few vehicles came equipped with OnStar but today about 99% of the vehicles GM produces comes equipped with this unbelievable service. I have been in the car business since…
